Privacy Policy

Save Face Limited (“We”) are committed to protecting and respecting your privacy. This policy (together with our terms of use] and any other documents referred to on it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. By visiting www.saveface.co.uk you are accepting and consenting to the practices described in this policy. For the purpose of the Data Protection Act 2018 (the “Act”), the data controller is Save Face Limited, a company registered in England and Wales under company number 8687253 with registered office at Aysgarth Accountants Limited, Pickering House, 40A York Place, Leeds LS1 2ED. Our nominated representative for the purpose of the Act is Ashton Collins. Our registration number with the ICO is ZAo53461.

Information we may collect from you

We may collect and process the following data about you:

Information you give us. You may give us information about you by filling in forms on our site www.saveface.co.uk (our site) or by corresponding with us by phone, e-mail or otherwise. This includes but is not limited to information you provide when you register to use our site, subscribe to our service, search for a participating cosmetic practitioner (“Cosmetic Practitioner”), participate in discussion boards or other social media functions on our site and when you report a problem with our site. The information you give us may include your name, address, e-mail address and phone number, financial and credit card information, personal description and photograph.
Information we collect about you. With regard to each of your visits to our site we may automatically collect the following information:
technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform;
information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our site (including date and time); pages you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call our customer service number.
Information we receive from other sources. We may receive information about you if you use any of the other websites we operate or the other services we provide. We are also working closely with third parties (including but not limited to, Cosmetic Practitioners, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers, credit reference agencies) and may receive information about you from them.

Personal information under GDPR

We process personal data under the legal GDPR basis of legitimate interest.

Personal information is collected and stored once a person registers their interest to become Save Face Accredited or when a person completes one of the following forms:

Ask the Expert
Raise a Concern
Make a Complaint
Contact Form
Clinic Feedback

We use your information for the purpose of:

For practitioners and Save Face members:

Progressing an accreditation application
Communicating important updates regarding your membership with Save Face
Communicating important industry and regulatory updates where applicable
Issuing reminders regarding your membership and the expiration dates of important documentation we hold on file for you
Communicating feedback/ complaints submitted to us by members of the public

For members of the public:

To answer any queries submitted via any of the aforementioned forms on our website
To gather additional information regarding a complaint submitted to us via our website regarding a Save Face Accredited Practitioner/ Clinic
To communicate outcomes of any investigations we have made in to any concerns raised via our website
Communicating industry updates and news features to those who have subscribed to our newsletters
Communicating safety advice to those who have subscribed to our newsletters

We store personal information securely on our computer systems. Restricting access to those who have a need to know, and for staff who need to know we train them in handling the information securely.

Analytics

Through Google Analytics, we collect anonymous information that helps us to improve our website. We use Google Analytics to examine how people interact with our site, gathering information using cookies. The information we collect is used to improve the content of our Web pages and marketing materials. We cannot and will not use this information to identify you.

Newsletter subscriptions

We use a third party provider, MailChimp, to deliver our e-newsletters. We gather statistics to help us monitor and improve our e-newsletter. These statistics are gathered using industry standard technologies including clear gifs. For more information, please see MailChimp’s privacy notice. https://mailchimp.com/legal/privacy/

If you’ve signed up for email alerts, you can unsubscribe or change your settings at any time by selecting the ‘unsubscribe’ link that appears in every email. Alternatively, you can contact Save Face at any time to tell us not to send you any future marketing material.

Cookies

Our website uses cookies to distinguish you from other users of our site. This helps us to provide you with a good experience when you browse our site and also allows us to improve our site. For detailed information on the cookies we use and the purposes for which we use them see our Cookie policy. Uses made of the information We use information held about you in the following ways:

Information you give to us. We will use this information:
to carry out our obligations arising from any contracts entered into between you and us and to provide you with the information, products and services that you request from us;
to provide you with information about other goods and services we offer that are similar to those that you have already purchased or enquired about;
to provide you, or permit selected third parties to provide you, with information about goods or services we feel may interest you. If you are an existing customer, we will only contact you by electronic means (e-mail or SMS) with information about goods and services similar to those which were the subject of a previous sale or negotiations of a sale to you. If you are a new customer, and where we permit selected third parties to use your data, we (or they) will contact you by electronic means only if you have consented to this. If you do not want us to use your data in this way, or to pass your details on to third parties for marketing purposes, please tick the relevant box situated on the form on which we collect your data;
to notify you about changes to our service;
to ensure that content from our site is presented in the most effective manner for you and for your computer.
Information we collect about you. We will use this information:
to administer our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
to improve our site to ensure that content is presented in the most effective manner for you and for your computer;
to allow you to participate in interactive features of our service, when you choose to do so;
as part of our efforts to keep our site safe and secure;
to measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you;
to make suggestions and recommendations to you and other users of our site about goods or services that may interest you or them.
Information we receive from other sources. We may combine this information with information you give to us and information we collect about you. We may use this information and the combined information for the purposes set out above (depending on the types of information we receive).

Disclosure of your information

We may share your personal information with any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006. We may share your information with selected third parties including:

Business partners, suppliers and sub-contractors for the performance of any contract we enter into with you.
Advertisers and advertising networks that require the data to select and serve relevant adverts to you and others.
Analytics and search engine providers that assist us in the improvement and optimisation of our site.
MailChimp, for the purpose of sending membership information, clinical and idustry update

We may disclose your personal information to third parties:

In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.
If Save Face Limited or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.
If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use and other agreements; or to protect the rights, property, or safety of Save Face Limited, our customers, or others. This includes exchanging information with other companies , organisations and regulators for the purposes of patient safety, fraud protection and credit risk reduction.

We won’t share your information with any other organisations for marketing, market research or commercial purposes, and we don’t pass on your details to other websites where there is no basis of legitimate interest for you or Save Face.

Where we store your personal data

The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (“EEA”). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff maybe engaged in, among other things, the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone. Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

Your rights

You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting us at Unit 2, Talbot Green Business Park, Talbot Green, CF72 9FG or info@saveface.co.uk. Our site may, from time to time, contain links to and from the websites of Cosmetic Practitioners, our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

Access to information

The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.

Changes to our privacy policy

Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our privacy policy.

Contact

Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to Office 4 & 5 Fram Enterprise Centre, Edwards Business Parc, Llantrisant, CF72 8TQ or info@saveface.co.uk.